Customer Satisfaction Survey

BLS Service Evaluation · Questionário de Satisfação do Cliente

📄 Form Ref: BLS-SGQ-F01 📅 Rev: 01 · Aug 2026 🏢 Business Logistics & Services

Your progress: Step 1 of 3

At BLS, we are committed to providing the best possible service to our clients. To achieve service excellence, we are constantly striving for improvement — and your feedback is crucial to our success. Please take a few minutes to complete this survey. Your responses are kept confidential.

A · Client Information

Company Name *

Contact Person / Signed By *

Position / Title

Email (optional – for follow-up)

Country

City

Date of Service

BLS Employee Who Assisted You

BLS Port / Office *

⚓BLS Beira

🏙️BLS Maputo

🌊BLS Nacala

Service(s) Used (select all that apply)

Freight Forwarding Customs Clearance Vessel / Cargo Agency Transportation Warehousing Project Logistics NGO / Immigration Other

B · Service Satisfaction Feedback

1 How would you rate the overall quality of our services? *

⭐⭐⭐⭐⭐ Excellent ⭐⭐⭐⭐ Good ⭐⭐⭐ Fair ⭐⭐ Poor ⭐ Very Poor

2 Was our customer service efficient and courteous?

😊 Yes completely 🙂 Partially 😐 Not really 😞 Not at all

3 Were shipments delivered within agreed deadlines?

🟢 Always on time 🟡 Most of the time 🟠 Occasionally delayed 🔴 Frequently delayed

4 How would you rate our communication & follow-up during the logistics process?

⭐⭐⭐⭐⭐ Excellent ⭐⭐⭐⭐ Good ⭐⭐⭐ Average ⭐⭐ Poor ❌ No follow-up

5 Do you consider our pricing fair in relation to the service provided?

💚 Very fair 🟢 Reasonably fair 🟡 Slightly high 🔴 Very expensive

6 How likely are you to recommend BLS to others?

🚀 Very likely 👍 Likely 👎 Unlikely 🚫 Very unlikely

7 How did you first hear about BLS? (helps us reach more clients like you)

🤝 Referral 🌐 Website 📱 Social Media 📞 Direct contact 📰 Advertisement ❓ Other

C · Additional Feedback

8. Suggestions or comments to help us improve our services

9. Would you be willing to be contacted by our Quality team for a follow-up?

✅ Yes ❌ No

🔒 Your responses are confidential and used solely to improve our service quality in line with our SGQ/ISO commitments.